Audiences don't want perfection, they want connection.

No paradox. Just different people doing their job best.

Generally, it’s best not to make rules in response to exceptions.

When a leader is focused on raising the numbers that measure engagement, by definition they are no longer focused on elevating engagement.

The beginner tries to influence a person's decisions by feeding them information. The expert influences a person's decisions by showing them a better filter.

With very rare exception, in every business, people are the key.

The other three rules for video content.

Three simple tips for video value.

I was listening to a podcast recently with a leadership expert who said right at the beginning of the interview "Leadership is about making the people around you better".

31 days ago, I declared an experiment; thanks to the suggestion of my friend Richard Brisebois, I would write an essay every day for the month of October.

I hate to sound like a hipster, but I was using Zoom long before it was cool.

The paradox of diversity is that a space made for everyone is a space that appeals to no-one. Our political desire for diversity of opportunity and opinion is well justified—your likelihood of success in life should not be decided (or even influenced) by where you’re born, what you look like, or who you love.

At this point in history, political science suggests that there is no ideal solution to human organisation, and that elements of most political systems have both utility and deficiencies.

Details rarely matter much. Care less about them.

Your job as the chief is to design an experience which is as engaging as possible... which simply means "help them learn something new, apply it to a challenge, make progress, and contribute something back". Lather, rinse, repeat.

At this time of great challenges, I want to give away something significant.